payment, shipping and returns
PAYMENT:Once you have selected the items you wish to purchase and are finished shopping, select the 'check out' option and you will be prompted with the necessary check out procedures including supplying your shipping & billing address.
We ship all over the world.
All shipments are made by courier from Cape Town, The Courier Guy or FEDEX (international).
Shipments within South Africa are not liable for any customs or duty charges.
Delivery is between 1 - 7 working days. We do not process orders on weekends or holidays.
South Africa: FREE for orders over R500, R60 for all orders under R500. Rest of the World: FREE for orders over R800.00
COPPELIA RETURN POLICY:
We will give you a FULL CASH REFUND or STORE CREDIT, whichever you prefer.
- Email us to tell us you will be returning your purchase, why and whether you'd like store credit or a cash refund.
- We will send a courier to collect the package.
- Store Credit will be issued in the form of a voucher code to be used on the online store.
- All returns must be made within 30 days of purchase (not receipt of goods).
In the event that your garment is damaged we will give you a full cash refund.
Notification of damaged items must be made within 30 days of purchase.