the black friday sale is here

Returns and Exchanges

RETURNS
If you are not satisfied with your purchase or if it does not fit, you can return the item for a full refund.
To qualify for a refund:
The item must be undamaged, unwashed and unworn with all tags attached. If the tag has been removed for whatever reason we will not be able to refund you. 
Step 1
The item/s must be sent back to our physical address strictly within 14 working days after you have received your package.
Step 2
You can use a courier company of your choice or Postnet, both options will need to be at your own account. Please do not make use of the Post Office.
Delivery address: 
Shop 7a (Next to Kauai), De Wet Centre Courtyard, Stellenbosch, 7600
Contact Amy on 076 223 8348
*Please contact us to confirm the Postnet details
Step 3
Please email us regarding your return/refund: info@coppelia.co.za
Step 4
Once we have received the package within the correct time frame and in good condition we will refund accordingly. 
We will appreciate your careful consideration when purchasing a garment. 
EXCHANGES
You can exchange your purchase for another item or voucher within 14 days of delivery.
The item must be undamaged, unwashed and unworn with all tags attached.
Step 1
Please email info@coppelia.co.za to arrange the exchange and secure your item.
Please note that the exact same item might not be in stock due to our few-of-a-kind policy. If this should be the case, you can choose any other item or a gift voucher of the same value.
Step 2
You can use a courier company of your choice or send via Postnet, both options will need to be at your account. Please do not make use of the Post Office. 
Delivery address:
Shop 7a (Next to Kauai), De Wet Centre Courtyard, Stellenbosch, 7600
Contact Amy on 076 223 8348
*Please contact us to confirm the Postnet details
Step 4
Your exchange will be sent via courier at our cost to an address within South Africa once we receive your initial purchase back in store. We will email you the tracking number once the parcel has been collected.
* No returns on final sale items *